DUSK LIGHTING | UNITED KINGDOM

Dusk Lighting's Success with Sage Intacct & itas

For Dusk Lighting, scaling up meant confronting the limits of legacy systems. As a fast-growing online retailer, their finance operations were being held back by outdated software, manual processes and disconnected data. This is how Sage Intacct helped change that.

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Who is Dusk Lighting?

Dusk Lighting is a leading UK-based lighting retailer, operating both online and from a physical showroom in Exeter. Starting as a one-person venture in a spare bedroom, it has grown into a trusted brand with over 14,000 products, a dedicated team and warehouse operations. Despite this growth, Dusk Lighting has remained hands-on and customer-focused, combining strong service with a deep knowledge of its products.

“We needed a system that could grow with us, and Sage Intacct’s scalability was unmatched. It was the clear choice for our business.”

RICHARD TAYLOR, DIRECTOR, DUSK LIGHTING

The Challenges Faced by Dusk Lighting

As Dusk Lighting expanded, their existing accounting setup—Sage 50—struggled to keep up. Rigid infrastructure, limited reporting, and disjointed systems created a host of challenges:

Remote access was unreliable due to dependence on local servers

Website integration lacked true two-way data flow, forcing manual workarounds

Routine finance tasks like reconciliations and stock updates were time-consuming and error-prone

Performance tracking was hindered by the lack of flexible, visual reporting tools

Hear from Dusk Lighting

Before Intacct, management decisions were often delayed by incomplete data and time-consuming report collation. Now, with custom dashboards and automated reporting, key figures are available at a glance. This shift has enabled faster, more confident decision-making giving Dusk Lighting a sharper edge in a fast-moving market.

“Having real-time insights has transformed the way we operate. Decisions that used to take days are now made in minutes.”

RICHARD TAYLOR, DIRECTOR, DUSK LIGHTING

For Richard and his team, what set itas apart wasn’t just their product knowledge—it was their commitment to delivery. From the first meeting to post-launch support, itas consistently followed through. This reliability created trust and reassurance at every stage of the project, something not often said in technology implementations.

“They promised to do something, they actually did it, and they backed it up with support… they probably give me faith in other companies again.”

RICHARD TAYLOR, DIRECTOR, DUSK LIGHTING

Seamless Implementation with itas

The transition to Sage Intacct was expertly managed by itas. What initially felt like a daunting shift was broken down into manageable stages, with personal, one-to-one guidance throughout. itas provided tailored training using Dusk Lighting’s live data, ensuring the team could hit the ground running.

A critical success factor was the implementation of full API-based integration between Sage Intacct and the Dusk Lighting website. This eliminated manual duplication, enabled two-way data flow, and resolved long-standing bottlenecks in their order and refund process.

“I said to itas off my own back, if you want me to do a testimonial for you, I’d be more than happy. I never say that. That’s how good it’s been.”

RICHARD TAYLOR, DIRECTOR, DUSK LIGHTING

Sage Intacct and itas Impact

The impact of moving to Sage Intacct—supported by itas—has been both immediate and far-reaching. From automation to insight, the finance function at Dusk Lighting is now future-fit and value-driven.

Confidence in the Numbers

Dusk Lighting now benefits from clean, real-time financial data across all channels. With dashboards that are clear and intuitive—even for non-accountants—the team has instant access to the metrics that matter, from rebate tracking to stock levels. This confidence has led to better, faster decisions.

Streamlined Processes

Where finance once relied on reactive, manual tasks, there’s now automation and structure. From stock control to reconciliations, every step of the process has been simplified and secured. Bank feeds, invoice matching and customer refunds are handled without the delays or errors of the past.

Cloud-Based Reliability

Sage Intacct’s cloud-native platform has removed the need for clunky remote desktop access and manual backups. The result is a faster, more secure system that gives Dusk Lighting the flexibility to grow without infrastructure holding them back.

Automation That Pays Off

The finance team has saved an estimated 10 hours per week through automation of routine tasks. That’s time now spent on strategy, not spreadsheets. VAT compliance has also become faster and less stressful, with submissions handled in minutes rather than hours.

"Having real-time insights has transformed the way we operate. Decisions that used to take days are now made in minutes."
Richard Taylor, Director, Dusk Lighting

Why choose itas as your Sage Intacct partner?

At itas, we believe in working in partnership with you to deliver the perfect solution that you want and need for your business. As a multi-award winning Sage Partner, our approach is to help you maximise technology to transform the way you work.