Sage 50 Support

  • Multi-Award winning Sage Partner
  • Phone First Support
  • No Automated Queues
No obligation, free support quote.

Sage 50 Support Packages

We are a multi-award winning Sage Partner that believes in working in partnership with you to ensure you get the support you want and need for your Sage 50 system. Our Sage 50 Support packages boast friendly and helpful Sage specialists, no automated queues, phone first support and quick resolutions. We always aim to get the problem fixed with you whilst you are on the phone with us.

We have over 20 years of experience, so you can trust us to help you get the most out of your Sage 50 system. 

When it comes to support we don't have a one-size-fits-all policy. All businesses are different and have different requirements and needs, that's why we offer three very different levels of Sage 50 support, all tailor-made support packages that allow you to choose what you want.

Want to get in touch with our support team?

help@itassolutions.co.uk
01824 780000

“If we had any issues, the support team were always there, on hand. It’s been an absolutely superb process, everybody knew exactly what they were doing.”

Why our Sage 50 Support is different

To ensure our support team have as much knowledge as they need to help you, we make sure they all undergo AAT accreditation as well as other relevant courses. Our support works on a two-tiered structure, first-line support technicians and then when necessary, escalation to the second line support team. Once you have settled in we then provide you with a dedicated account manager that is there to look after you, is in touch with you as often as you feel is necessary and they will ensure you are getting the most out of your Sage 50 system.
No automated queues, you will always speak directly to a support person
We only hire the most helpful and friendliest Sage Support Specialists
We will get you up and running as fast as possible and keep you up and running
We care about making sure you get the most out of your system so we will always give you the best advice
"Representative was clear, sounded happy on the phone and was very helpful"

Our Sage 50 Support Service Level Agreement

Available Monday - Friday 8:30am - 17:30pm, our support is both telephone and email-based (exc Bank Holidays). Within 30 minutes of logging a case with our support team, you will receive an acknowledgement email.

Sage-Support-Service-Level-Agreement-SLA---Low-Urgency

Low

A low impact problem, that does not affect your use of the system.

5 Business Days Response Time

Sage-Support-Service-Level-Agreement-SLA---Medium-Urgency

Medium

A medium impact problem, that disrupts system usage.

2 Business Days Response Time

Sage-Support-Service-Level-Agreement-SLA---high-Urgency

High

A high impact problem that stops you from using the system.

3 Business Hours Response Time

Sage-Support-Service-Level-Agreement-SLA---critical-Urgency

Critical

A critical problem that disrupts all system users.

1 Business Hour Response Time

Get a Sage 50 Support Quote

Fill out the form below to speak to a specialist about our Sage 50 Support packages. Once you've filled out the form a consultant will be in touch with you to discuss your options, the call is no obligation.

Why choose itas as your Sage 50 partner?

At itas, we believe in working in partnership with you to deliver the perfect solution that you want and need for your business. As a multi-award winning Sage Partner, our approach is to help you maximise technology to transform the way you work.
  • We really know our stuff
  • We take the hassle away with effective project management
  • We help you get up and running quickly with training that delivers results
  • We are good people to work with that genuinely care about your business
  • We are just a phone call away with no automated queues
  • We are big enough to deliver, but small enough to care
  • We will ensure a smooth transition from your old platform to your new
The change to any new platform is a journey, and we will be on that journey with you, every step of the way.
itas multi award winning sage business partner