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PRIMARY CARE 24  |  UNITED KINGDOM

Primary Care 24's Success with Sage Intacct & itas

Primary Care 24, a primary health care provider contracted exclusively with the NHS, faced several financial challenges with their existing system. This is how Sage Intacct transformed their financial processes.
Who are Primary Care 24?
Primary Care 24 (PC24) is a primary health care provider contracted exclusively with the NHS. The organisation delivers a range of health care services, including daytime GP practices, out-of-hours healthcare services, asylum seeker health checks, and medical services in intermediate care beds. As the Finance Director at PC24, Hazel Locker oversees finance and business development, the primary responsibility is ensuring financial efficiency and accuracy.
“Since implementing Sage Intacct, we've reduced our month-end close by 10 days—a significant improvement for our organisation. We believe we can streamline this even further with upcoming features. Whenever we encounter issues with the Sage Intacct system, itas is always available via email or phone to promptly address any queries or problems.”
HAZEL LOCKER, FINANCE DIRECTOR, PRIMARY CARE 24
Who are Primary Care 24?
Primary Care 24 (PC24) is a primary health care provider contracted exclusively with the NHS. The organisation delivers a range of health care services, including daytime GP practices, out-of-hours healthcare services, asylum seeker health checks, and medical services in intermediate care beds. As the Finance Director at PC24, Hazel Locker oversees finance and business development, the primary responsibility is ensuring financial efficiency and accuracy.
“Since implementing Sage Intacct, we've reduced our month-end close by 10 days—a significant improvement for our organisation. We believe we can streamline this even further with upcoming features. Whenever we encounter issues with the Sage Intacct system, itas is always available via email or phone to promptly address any queries or problems.”
HAZEL LOCKER, FINANCE DIRECTOR, PRIMARY CARE 24
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The Challenges Faced by Primary Care 24
Primary Care 24 faced several financial challenges with their existing system.
Inefficient and incorrectly installed finance system
Labour-intensive manual processes
Delayed financial reporting
Need for a cost-effective yet scalable solution
Hear from Primary Care 24

To address these challenges, Primary Care 24 transitioned to Sage Intacct, a solution known for its robust financial management capabilities. Sage Intacct’s domain dimension structure allowed PC24 to customise and slice data according to their business needs, providing greater flexibility and detailed insights.

The decision to implement Sage Intacct was driven by its ability to streamline financial processes and its compatibility with PC24’s operational requirements. With a tight deadline to meet the fiscal year-end, the organisation needed a solution that could be set up, installed, and operational within a short timeframe, which Sage Intacct and its implementation partner itas were well-equipped to deliver.
HAZEL LOCKER, FINANCE DIRECTOR, PRIMARY CARE 24
The transformation story of Primary Care 24 highlights the significant benefits of Sage Intacct in the healthcare sector. The system has enabled a service-led approach to finance data, providing deep insights into labour costs by type, location, and service. The flexibility of Sage Intacct’s dimensions has been crucial in handling the complexities of healthcare services.
"We changed the way we structured the organisation during the implementation phase because we saw the power of what Sage Intacct would bring us, and that has revolutionized the way we deliver some of our services."
HAZEL LOCKER, FINANCE DIRECTOR, PRIMARY CARE 24
Seamless Implementation with itas
itas was selected as the implementation partner for Sage Intacct due to their deep understanding of the healthcare sector and their proven ability to deliver tailored solutions. Their experience with similar organisations meant they could effectively address the specific needs of Primary Care 24, ensuring a smooth and efficient implementation process.
itas demonstrated a strong capability to meet tight deadlines and provided excellent support throughout the transition. Their responsiveness and adaptability during the implementation phase, along with their commitment to understanding and addressing PC24’s unique challenges, made them the ideal partner for this critical project.
"itas has transformed our day-to-day operations from a finance perspective. Now, all users within the organisation who need financial information can access it in real-time through our dashboards, eliminating the need for printing and circulating reports. This has drastically improved our process efficiency, allowing budget holders to approve invoices and costs digitally and instantly.”
HAZEL LOCKER, FINANCE DIRECTOR, PRIMARY CARE 24
Seamless Implementation with itas
itas was selected as the implementation partner for Sage Intacct due to their deep understanding of the healthcare sector and their proven ability to deliver tailored solutions. Their experience with similar organisations meant they could effectively address the specific needs of Primary Care 24, ensuring a smooth and efficient implementation process.
itas demonstrated a strong capability to meet tight deadlines and provided excellent support throughout the transition. Their responsiveness and adaptability during the implementation phase, along with their commitment to understanding and addressing PC24’s unique challenges, made them the ideal partner for this critical project.
"itas has transformed our day-to-day operations from a finance perspective. Now, all users within the organisation who need financial information can access it in real-time through our dashboards, eliminating the need for printing and circulating reports. This has drastically improved our process efficiency, allowing budget holders to approve invoices and costs digitally and instantly.”
HAZEL LOCKER, FINANCE DIRECTOR, PRIMARY CARE 24
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Sage Intacct's Impact
The implementation of Sage Intacct brought significant improvements to Primary Care 24’s financial operations.
Real-Time Financial Data
This feature provides the team instant visibility into financial information through intuitive dashboards, enabling more informed and timely decision-making.
Faster Month-End Close
Sage Intacct has dramatically accelerated the month-end close process. Previously, this process took over 20 days, but with the new system, it has been reduced to approximately 10 days, freeing up time by 50% and allowing the team to focus on strategic initiatives.
Streamlined Invoice Processing
Sage Intacct’s Streamlined Invoice Processing ensures that invoices are handled more quickly and accurately, reducing administrative burdens and enhancing overall productivity.
Enhanced Budget Management
Sage Intacct’s budget management has been enhanced with improved visibility and control over budget approvals and adjustments. This level of oversight allows for better financial planning and resource allocation, contributing to more effective budget management practices.
Flexible Reporting
The flexible reporting capabilities of Sage Intacct have been a major benefit. The system’s intuitive design features make it easy to customise reports, allowing the team to tailor financial reports to meet specific needs and requirements.

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Why choose itas as your Sage Intacct partner?

At itas, we believe in working in partnership with you to deliver the perfect solution that you want and need for your business. As a multi-award winning Sage Partner, our approach is to help you maximise technology to transform the way you work.
  • We really know our stuff
  • We take the hassle away with effective project management
  • We help you get up and running quickly with training that delivers results
  • We are good people to work with that genuinely care about your business
  • We are just a phone call away with no automated queues
  • We are big enough to deliver, but small enough to care
  • We will ensure a smooth transition from your old platform to your new
Who are Primary Care 24?
Primary Care 24 (PC24) is a primary health care provider contracted exclusively with the NHS. The organisation delivers a range of health care services, including daytime GP practices, out-of-hours healthcare services, asylum seeker health checks, and medical services in intermediate care beds. As the Finance Director at PC24, Hazel Locker oversees finance and business development, the primary responsibility is ensuring financial efficiency and accuracy.
“Since implementing Sage Intacct, we've reduced our month-end close by 10 days—a significant improvement for our organisation. We believe we can streamline this even further with upcoming features. Whenever we encounter issues with the Sage Intacct system, itas is always available via email or phone to promptly address any queries or problems.”
HAZEL LOCKER, FINANCE DIRECTOR, PRIMARY CARE 24
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