Sage 200 Support

More than just Sage Support


Get a Quote

Sage 200 Support Packages


As an award-winning Sage Partner, we believe in working in partnership with you to deliver the support that you want and need. Our Sage Support boasts no automated queues, friendly Sage Specialists and quick resolutions to any problems you are facing. We aim to get the problem fixed with you whilst you are on the phone to us.

With over 20 years of experience, you can trust us to help you get the most of your Sage 200 system.

We don’t have a one size fits all policy. We offer three very different levels of Sage 200 support depending on what stage of your software journey you are currently at, offering you a tailor made Sage 200 support package where you can choose what you want.


Want to get in touch with our support team?


Our support is both email and telephone based, available Monday - Friday, 8:30am - 5:30pm

We remotely log onto your system to help with troubleshooting your problem

We write Sage 200 help guides to help support you through a range of different processes within Sage

We send out monthly newsletters with information on common queries, workshops & training

“I always get a quick response from the Sage 200 support team and their guidance is always very clear.”

Service Level Agreement


Our support is both telephone and email based, available Monday - Friday 8:30am - 5:30pm (exc Bank Holidays).
When you log a case with our support team you will recieve an acknowledgement email for your support case within 30 minutes.


Sage-Support-Service-Level-Agreement-SLA---Low-Urgency

Low

A low impact problem, that does not affect your use of the system.

5 Business Days Response Time
Sage-Support-Service-Level-Agreement-SLA---Medium-Urgency

Medium

A medium impact problem, that disrupts system usage.

48 Business Hours Response Time
Sage-Support-Service-Level-Agreement-SLA---high-Urgency

High

A high impact problem that stops you from using the system.

3 Business Hours Response Time
Sage-Support-Service-Level-Agreement-SLA---critical-Urgency

Critical

A critical problem that disrupts all system users.

1 Business Hour Response Time

Why our Sage Support is different


All of our Sage Support team undergo AAT accreditation as well as other relevant courses to ensure they have as much knowledge as they need to help you. We have a two tiered support structure, first line support technicians and then escalation when necessary to the second line support team. Once you have settled, we provide you with a dedicated Account Manager. This person looks after your account and is in touch with you as often as you require them to be; they make sure you're getting the most out of your Sage system. 

You will speak directly to a support person – and you will never be put into an automated queue.

All of our team are the friendliest and most helpful Sage Support Specialists in the business.

We will get you up and running as fast as possible and keep you up and running. 

We will always give you the best advice when it comes to getting the most out of your system.

"Great service, very efficient"
Liz, Sage 200 Customer

"Very helpful and responsive!"
Chris, Sage 200 Customer

"Representative was clear, sounded happy on the phone and helpful"

KATE, Sage 200 Customer


"Query resolved without delay, as always. Thank you"

CHERYL, Sage 200 Customer


"Everything is excellent. Thank you Support!"

SYED, Sage 200 Customer

Get a Sage 200 Support Quote

Speak to a Sage Specialist about what we can offer you as your Sage Support provider


* This field is required
* This field is required
* This field is required
* Please enter an email address
* This field is required

Going forward we will be processing your Personal Information under Legitimate Interest, you will receive any specific piece(s) of information you requested, as well as allowing us to send you appropriate and useful communications. To review these communications and update or opt-out of our emails, please take a look at our privacy and cookie policy.

“The team are knowledgeable, helpful and friendly”

Are you looking to switch Sage Support Partners?


If you don't feel like you're getting the right amount of support from your current Sage Partner, it is easier than you think to change support providers.
It is both free and easy to switch Sage Support Providers.
 


Speak to a Specialist

Speak to a Sage Specialist about switching Sage 200 Support Providers


* This field is required
* This field is required
* This field is required
* Please enter an email address
* This field is required

Going forward we will be processing your Personal Information under Legitimate Interest, you will receive any specific piece(s) of information you requested, as well as allowing us to send you appropriate and useful communications. To review these communications and update or opt-out of our emails, please take a look at our privacy and cookie policy.


Sage 200 Pricing


Sage 200 is built to be tailored perfectly to you and your business. We know that not every user needs the same thing from the system and this is reflected in our Sage 200 pricing.


Pricing

Sage 200 Overview


Find out how Sage 200 can improve your business through streamlining your processes, saving time and money and optimising your production.


Overview

Sage 200 Training


To ensure your organisation gets the most from all Sage 200 has to offer, itas has developed a wide range of courses that can be tailored to suit your individual needs.


Training