We hate disconnected logons too!
One of the most common support queries we receive is to report the below error… this could be a disconnected logon.
If this is occurring and you believe that user is not currently accessing that module, there could be a couple of different reasons why.
The first thing we would check would be ‘Disconnected Logon‘. This is when a user has for some reason been thrown out of sage or had to ‘crash out’ with a window still open. This window that was still open will be locked for future users and prevents anyone from making any changes on this screen.
To remove this Lock of a Disconnected Log in you need to go into: Accounting system Manager/ System Utilities/ User Log in Status this will show a list of any disconnected Logins, like the screenshot below…
By clicking on a login and then selecting ‘Log off’ this will remove all related locks.
**TIP** If you have multiple Disconnected Logins: Hold the Control Key on your Keyboard and select the multiple Logins, and to log off more than one at a time.
If the issue is still occurring please feel free to contact our amazing Sage 200 support team