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What an amazing year we have had here at itas. Thanks to the support of all our much-valued customers and partners. We wanted to showcase what we as a business have been getting up to over the past year. We are extremely proud of everything we have achieved in 2019 and we are hoping that next year is even better!
Team Highlights 2019
Our support team managed to close 9874 cases over the past year alone!
Became a Sage Partner
Sage Intacct launched in the UK in late October and we are so proud to say that we were selected to be part of an exclusive Sage Partner eco-system, for the launch of Sage Intacct. Hannah and Kelly both celebrated the Sage Intacct launch with Sage Leaders, at the Tate Modern Museum in London.
Sage Intacct has been rated #1 for customer satisfaction, as well as receiving the illustrious visionary rating from G2 crowd, which made it the most preferred solution for many growing businesses. Sage Intacct is a perfect cloud-based solution for those in the professional services industry, particularly Digital and Marketing Agencies along with those in the Not for Profit sector.
Won the Daily Post of the Year Award
It was an honour to be awarded ‘Business of the Year’ award (for under 50 employees,) as we were recognised for all our hard work which goes on behind the scenes, here at itas!!
Joined the Young Chamber Programme
Toward the end of August, we became a sponsor for the Young Chamber Programme. We are excited to be supporting local schools and colleges across the North West, to bridge the skills gap between businesses and the education sector.
itas’ MD, Hannah Munro, has recently been supporting the Chamber Programme by making a trip Castell Alun High School, to take part in mock interviews with their students. This has allowed the students to have a small insight into what to expect during a job interview.
Support Customer Satisfaction
Our overall support customer satisfaction for the year was 93.5%.
Once our support team have helped customers to resolve whatever issues they were having, the customer is given an option to choose from 4 coloured stars. Red, yellow, green and gold. All depending on how well our support team dealt with the customer’s enquiry. Our support team has managed to get a total of 791 gold stars this year!
“Truly, A Heroic Support Hero!”
“Emma was fantastic and very prompt with resolution. She asked all the right questions and understood our requirements.”
“Speedy response and answered my problem!”
We have published a total of 63 pieces of content, which have been created to support and help out our customers. We have also created a bunch of downloadable guides that customers can use if they’re struggling with Sage Financials, 200, or 50.
We are happy to say that we have supported a number of charities over the past year.
- Macmillan Coffee Morning – One of our favourites was when we hosted the coffee morning for Macmillan, which went down a treat! We uploaded some photos to our Twitter page of the delicious cakes.
- Save the Children Christmas Jumper Day – we showcased our very best Christmas jumpers!
- Trussell Trust Food Collection – The team were overwhelmed by the generosity of Mold residents – one lady donated a whole trolley worth of food!
- #FootballShirtFriday in support of the Bobby Moore Fund
We had a total of 75 software upgrades. We have taken our customers from older versions of Sage 200 and upgraded them to the newer versions.
Christmas & New Year Opening Hours
We will be closed from 12:00 Christmas Eve, and re-open at 09:00 27th December until 12:00 31st December. During this time we will be providing an emergency email first support service, all queries are to be sent through to email@example.com.
Normal service will resume in the New Year from 2nd January 2019.
We want to wish you a very Merry Christmas and a Happy New Year!