Privacy Policy

1. Introduction

IT Accounts Support Limited (itas Solutions) is committed to protecting your privacy and ensuring that your personal data is processed lawfully, transparently and securely. This Privacy Policy explains how we collect, use, store and share your personal data when you use our website or services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018), and the Privacy and Electronic Communications Regulations (PECR), as amended by the Data (Use and Access) Act 2025 (DUAA).
By using our website or services, you acknowledge this Privacy Policy. Please read it carefully.

2. Who We Are

itas Solutions is the trading name of IT Accounts Support Limited (itas Solutions), a company incorporated in England and Wales (Company No. 8631776). We act as:
  • Data Controller - when we process personal data for our own business purposes
  • Data Processor - when we process personal data on behalf of our clients

Contact us about this policy:

3. What Personal Data We Collect

We may collect and process the following categories of personal data:
  • Identity Data - name, job title, company name
  • Contact Data - email address, phone number, postal address
  • Technical Data - IP address, browser type, device information, operating system
  • Interaction Data - details of how you use our website, communications and services
  • Marketing and Communications Data - your preferences for receiving marketing from us
  • Transaction Data - records of purchases, services requested or other transactions

4. How We Collect Your Data

We collect personal data through:
  • Direct interactions - when you contact us by email, phone, or through our website
  • Business engagements - when you use our services or enter into a contract with us
  • Automated technologies - cookies, analytics and tracking tools when you visit our website (see Section 9)
  • Third-party sources - publicly available databases, business directories or partner referrals

5. How We Use Your Data

We process your personal data lawfully and transparently. The table below sets out our purposes and legal bases:
PurposeLegal Basis
To provide our software solutions and support servicesPerformance of a contract
To respond to enquiries and provide information about our servicesLegitimate interest or consent
To maintain, improve and secure our website and servicesLegitimate interest
To comply with legal obligations (e.g. tax, accounting, regulatory)Legal obligation
To send marketing communications where you have opted inConsent
To analyse website usage for service improvementLegitimate interest
To process and respond to data protection complaintsLegal obligation / Legitimate interest

Marketing: You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at info@itassolutions.co.uk.

6. Who We Share Your Data With

We may share your personal data with:
  • Service providers - third-party vendors who help us deliver our services (e.g. IT support, CRM and analytics platforms)
  • Legal and regulatory authorities - where required by law or to protect our legal rights
  • Business partners - where relevant to joint service offerings, and only with your consent
We do not sell or trade your personal data to third parties.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss or misuse. Our security measures include:
  • Encryption of sensitive data in transit and at rest
  • Access controls and multi-factor authentication
  • Regular security audits and monitoring
  • Staff training on data protection obligations
Despite these measures, no internet transmission is completely secure. You send data to us at your own risk, though we will act promptly to address any breach.

8. International Data Transfers

Your personal data is primarily processed within the UK. Where it is necessary to transfer data outside the UK, we ensure appropriate safeguards are in place, including:
  • Standard Contractual Clauses (SCCs) approved by the ICO
  • UK International Data Transfer Agreements (IDTAs)
  • Data processing agreements with verified third-party processors

9. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies. We use the following tools:
ToolPurpose
Microsoft ClarityBehavioural analytics - records sessions, heatmaps and user interactions to help us improve the website experience
HotjarBehavioural analytics - installed for future use; not currently collecting data. Will be activated with appropriate consent mechanisms
Google AnalyticsWebsite traffic statistics and performance measurement
HubSpotCRM, marketing, live chat and analytics
Google Ads / Microsoft AdsAdvertising and remarketing
LinkedIn / Facebook / TwitterSocial media tracking and remarketing
IntercomLive chat and customer support

You can manage your cookie preferences at any time via the cookie consent banner on our website. For full details of all cookies placed, please see our Cookie Policy.

10. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes described in this policy, including legal, accounting and regulatory obligations. Our general retention approach:
  • Customer account data - retained for the duration of the contract plus 7 years for tax and accounting purposes
  • Marketing contact data - retained until you withdraw consent or opt out
  • Website analytics data - typically retained for 26 months
  • Complaint records - retained for 6 years from resolution
When data is no longer required, we securely delete or anonymise it.

11. Your Data Protection Rights

Under UK GDPR you have the following rights:
  • Right to Access - request a copy of the personal data we hold about you
  • Right to Rectification - correct inaccurate or incomplete data
  • Right to Erasure (Right to be Forgotten) - request deletion in certain circumstances
  • Right to Restrict Processing - limit how we use your data
  • Right to Data Portability - receive your data in a structured, machine-readable format
  • Right to Object - object to processing based on legitimate interests or direct marketing
  • Right to Withdraw Consent - where processing is based on consent, you may withdraw it at any time
  • Rights related to automated decision-making - we do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals
To exercise any of these rights, contact us at info@itassolutions.co.uk. We will respond within one month as required by law.

12. Data Protection Complaints

personal data in accordance with applicable law, you have the right to raise a complaint with us first. How to raise a complaint with us:
  • By email: info@itassolutions.co.uk
  • By post: itas Solutions, 100 High Street, Mold, CH7 1BH, United Kingdom (FAO: Data Protection)
  • By phone: 01824 780000
We will acknowledge your complaint within 30 days of receipt and investigate it fairly and without undue delay. We will keep you informed of progress and communicate the outcome to you. For full details of our complaints process, please see our Complaints Policy.
Not satisfied? If you remain dissatisfied after our complaints process, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

13. Automated Decision-Making

We do not use automated decision-making processes or profiling that produce legal or similarly significant effects on individuals. All decisions that materially affect you are made by a person.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The latest version will always be available on our website. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: