Sage Intacct Support

  • Just a phone call away
  • No automated queues
  • Friendly Sage Intacct Specialists
Speak to a Sage Intacct support specialist
Sage Customer Success Partner of the Year 2024

Sage Intacct Support Packages

At itas, we work in partnership with you and your team to deliver the support you need. Our Sage Intacct support packages boast phone and email support, no automated queues, friendly Sage Intacct support specialists and quick resolutions. We endeavour to fix any problems whilst you are on the phone with us.

The itas team are Sage specialists with over 20 years of experience in the industry and we love making sure businesses are getting the most out of their Sage solutions and continue to grow. 

We offer three different levels of Sage Intacct support as we don't believe in one size fits all. Our Sage Intacct support packages are tailor-made, allowing you to choose what you want.

We offer both email and telephone-based support, available from 8:30am - 5:30pm, Monday - Friday.
We help troubleshoot any problems you may have by remotely logging into your system to get a better understanding.
To help support you further, we write Sage Intacct help guides to aid you with processes you may need assistance with.
Our monthly Sage Intacct newsletters are packed full of helpful information, hints and tips, workshops and training.

How is our Sage Intacct Support different?

Our Sage Intacct support team undergo AAT accreditation and any other relevant, helpful courses that ensure they have the knowledge they need to help and support you. itas' Sage Intacct support is two-tiered, we have first-line support technicians and then if escalation is needed, we have a second line support team. All our support comes with a dedicated Account Manager who will be in touch with you as often as you require, they are there to make sure you're getting the most out of your Sage Intacct system.
You will always speak directly to a Sage Intacct support specialist and you will never be placed in automated queues.
We ensure that our team are the most helpful and friendliest Sage Intacct support specialists in the business.
If something goes wrong, (and it can) we aim to get you back up and running as fast as possible to get you back on track.
We will always only give you the best advice when it comes to getting the most out of your Sage Intacct system.

Sage Intacct Support SLAs

Our support is available Monday - Friday 8:30am - 17:30pm (exc Bank Holidays) and is both telephone and email-based. Within 30 minutes of logging your case with our support team, you will receive an acknowledgement email.

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Low

Low impact problem which does not affect your use of the system.

5 Business Days Response Time

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Medium

Medium impact problem which disrupts system usage.

2 Business Days Response Time

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High

High impact problem which stops you from using the system.

3 Business Hours Response Time

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Critical

Critical problem which disrupts all system users.

1 Business Hour Response Time

"itas were recommended to us by Sage and our high expectations of them were met in the very first meeting! Since then itas have demonstrated a very high level of professionalism and expertise. The implementation consultants quickly understood our business and the service offered by the support team has been superb. We have absolutely no hesitation in recommending itas to any business looking to install and maintain business systems."
Nick Calver, Symology
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Speak to a Sage Intacct Support Specialist

Fill out the form below to request a call back from a Sage Intacct specialist to learn more about our Sage Intacct support packages.

Why choose itas as your Sage Intacct partner?

At itas, we believe in working in partnership with you to deliver the perfect solution that you want and need for your business. As a multi-award winning Sage Partner, our approach is to help you maximise technology to transform the way you work.
  • We really know our stuff
  • We take the hassle away with effective project management
  • We help you get up and running quickly with training that delivers results
  • We are good people to work with that genuinely care about your business
  • We are just a phone call away with no automated queues
  • We are big enough to deliver, but small enough to care
  • We will ensure a smooth transition from your old platform to your new
The change to any new platform is a journey, and we will be on that journey with you, every step of the way.