1. Not scoping the business need thoroughly
No piece of software is perfect straight out of the box (the person trying to sell it to you will try and say it is) but most good suites of software have a number of settings, field customizations, reports and/or workspaces that need to be configured. How do you know this piece of software is going to do what you want if you haven’t discussed this need in detail with your implementation consultant?
A general overview of the capabilities of the system is completely different to a full software specification. So if your software partner isn’t including time to fully scope your needs within the quote, you should be asking why.
2. Skimping on training
There is always a need to keep the costs for every implementation to a minimum but cutting back on training can impact hugely on the effectiveness of your software. Without thorough training you staff will lack the skills they need to work efficiently and to maximize your investment in your software. A staff member that struggles to find their way around your new system quickly becomes disenfranchised and disinterested, no matter how well you achieved initial staff buy-in to the project.
Software providers can often minimize the days allocated to training in order to make their proposal more attractive to you and more competitive against other companies.
3. I want it and I want it now
The downfall of many software implementations is to do everything in the first instance – and by this I mean making the system all singing and all dancing from day one. The reality is that is too much for any organization to take on, and the support requirements are huge meaning that your staff get stuck in a backlog reducing productivity and becoming disenfranchised. Then you discover a few changes that need to be made, those may take some time or require retraining and you may incur additional costs that could have been avoided.
A more practical approach is a phased delivery. This phased approach can have a variety of levels within it. For example you can phase system functionality, teams of users going live or both! Then with each phase you do a review, implementing any changes before the next phase. This ensures a smooth, easy delivery that will fully meet your needs.
ITAS have been a Sage Business Partner since 1995. We combine good technical knowledge and experience of Sage 200 and Sage CRM software with thorough scoping techniques, project managment skills and effective training to make sure you maximise your investment in Sage software.