We hate disconnected logons too!
One of the most common support call queries we receive is regarding an error message reading something along the lines of the Screen shot below…
If this error is occurring and you believe that user is not currently accessing that module, there could be a couple different reasons why.
First thing we would check would be ‘Disconnected Logon’ This is when a user has for some reason been thrown out of sage or had to ‘crash out’ with a window still open. This window that was still open will be locked for future users and prevents anyone making any changes on this screen.
To remove this Lock of a Disconnected Log in you need to go into Accounting system Manager/ System Utilities/ User Log in Status this will show a list of any disconnected Logins, like the screen shot below…
By clicking on a login and then selecting ‘Log off’ this will remove all related locks.
**TIP** If you have multiple Disconnected Logins hold the Control Key on your Keyboard and select the multiple Logins and to log off more than one at a time.
If the issue is still occurring please feel free to contact our amazing Sage 200 support team