Sage 200 Support


More than just Sage Support


  • No automated queues
  • We really know our stuff
  • We are just a phone call away
  • Big enough to deliver but small enough to care

Get a Quote

Sage 200 Support Packages


As an award-winning Sage Partner, we believe in working in partnership with you to deliver the support that you want and need. Our Sage Support boasts no automated queues, friendly Sage Specialists and quick resolutions to any problems you are facing. We aim to get the problem fixed with you whilst you are on the phone to us.

With over 20 years of experience, you can trust us to help you get the most of your Sage 200 system.

We don’t have a one size fits all policy. We offer three very different levels of Sage 200 support depending on what stage of your software journey you are currently at, offering you a tailor made Sage 200 support package where you can choose what you want.

Want to get in touch with our support team?


Our support is both email and telephone based, available Monday - Friday, 8:30am - 5:30pm

We remotely log onto your system to help with troubleshooting your problem

We write Sage 200 help guides to help support you through a range of different processes within Sage

We send out monthly newsletters with information on common queries, workshops & training

“I always get a quick response from the Sage 200 support team and their guidance is always very clear.”

Our Service Level Agreement


Our support is both telephone and email based, available Monday - Friday 8:30am - 5:30pm (exc Bank Holidays).
When you log a case with our support team you will recieve an acknowledgement email for your support case within 30 minutes.


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Low

A low impact problem, that does not affect your use of the system.

5 Business Days Response Time

Sage-Support-Service-Level-Agreement-SLA---Medium-Urgency

Medium

A medium impact problem, that disrupts system usage.

2 Business Days Response Time

Sage-Support-Service-Level-Agreement-SLA---high-Urgency

High

A high impact problem that stops you from using the system.

3 Business Hours Response Time

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Critical

A critical problem that disrupts all system users.

1 Business Hour Response Time

Why our Sage 200 Support is different


All of our Sage 200 Support team undergo AAT accreditation as well as other relevant courses to ensure they have as much knowledge as they need to help you. We have a two tiered support structure, first line support technicians and then escalation when necessary to the second line support team. Once you have settled, we provide you with a dedicated Account Manager. This person looks after your account and is in touch with you as often as you require them to be; they make sure you're getting the most out of your Sage system.

You will speak directly to a support person – and you will never be put into an automated queue.

All of our team are the friendliest and most helpful Sage Support Specialists in the business.

We will get you up and running as fast as possible and keep you up and running. 

We will always give you the best advice when it comes to getting the most out of your system.

"Great service, very efficient"

"Very helpful and responsive!"

"Representative was clear, sounded happy on the phone and helpful"

"Query resolved without delay, as always. Thank you"

"Everything is excellent. Thank you Support!"

Get a Sage 200 Support Quote

Speak to a Sage Specialist about what we can offer you as your Sage Support provider

“The team are knowledgeable, helpful and friendly”

Are you looking to switch Sage 200 Support Partners?


If you don't feel like you're getting the right amount of support from your current Sage 200 Partner, it is easier than you think to change support providers.
It is both free and easy to switch Sage 200 Support Providers.

Speak to a Specialist

Speak to a Sage Specialist about switching Sage 200 Support Providers


Why choose itas as your Sage partner?

At itas, we believe in working in partnership with you to deliver the perfect solution that you want and need for your business. As a multi-award winning Sage Partner, our approach is to help you maximise technology to transform the way you work.

  • We really know our stuff
  • We take the hassle away with effective project management
  • We help you get up and running quickly with training that delivers results
  • We are good people to work with that genuinely care about your business
  • We are just a phone call away with no automated queues
  • We are big enough to deliver, but small enough to care
  • We will ensure a smooth transition from your old platform to your new

The change to any new platform is a journey, and we will be on that journey with you, every step of the way.
itas multi award winning sage business partner

Sage 200 Pricing


Sage 200 is built to be tailored perfectly to you and your business. We know that not every user needs the same thing from the system and this is reflected in our Sage 200 pricing.


Pricing

Sage 200 Overview


Find out how Sage 200 can improve your business through streamlining your processes, saving time and money and optimising your production.


Overview

Sage 200 Training


To ensure your organisation gets the most from all Sage 200 has to offer, itas has developed a wide range of courses that can be tailored to suit your individual needs.


Training